Defective and incorrect products
If you define after careful controls that you receive
a wrong or incorrect product. For a fast treatment of
your complaint we need the following documents:
- the back transmission list (hangs behind the calculation)
or a copy of the calculation with exact error description
as possible.
- your formulated desire over kind and range of the
treatment (returning of the purchase price, credit
note on your customer account, conversion or repair).
- if you want to return your money, we need your bank
account. Please, indicate absolutely the bank code
number and the account number completely!
- mark please the error if it possible (tape etc..)
Transport damages
Please examine each transmission immediately. If the
package is damaged or with tape of the transport enterprise
repaired, please immediately let yourself this complaint
confirm in writing. In the case of doubt you refuse
the acceptance of the package please contact with us.
We provide the fastest possible transmission. If an
article is damaged despite the intact package, please
before the return contact with us.
Repair orders
If you admit defective Bikotex purchased products,
then often exists the possibility of repairing the damage
with us . A previous telephone arrangement is requested
also here. If you desire we provide you a cost estimate.
Please return us repair orders and complaints only in
clean condition. |