Defective and incorrect products

If you define after careful controls that you receive a wrong or incorrect product. For a fast treatment of your complaint we need the following documents:

• the back transmission list (hangs behind the calculation) or a copy of the calculation with exact error description as possible.
• your formulated desire over kind and range of the treatment (returning of the purchase price, credit note on your customer account, conversion or repair).
• if you want to return your money, we need your bank account. Please, indicate absolutely the bank code number and the account number completely!
• mark please the error if it possible (tape etc..)

Transport damages

Please examine each transmission immediately. If the package is damaged or with tape of the transport enterprise repaired, please immediately let yourself this complaint confirm in writing. In the case of doubt you refuse the acceptance of the package please contact with us. We provide the fastest possible transmission. If an article is damaged despite the intact package, please before the return contact with us.

Repair orders

If you admit defective Bikotex purchased products, then often exists the possibility of repairing the damage with us . A previous telephone arrangement is requested also here. If you desire we provide you a cost estimate. Please return us repair orders and complaints only in clean condition.